With the spread of COVID-19 across several regions in Europe, supply chains are disrupted making delivery of critical services difficult. To ensure that the agencies engaged in a fight against Coronavirus in Europe have the necessary service support and spare parts available, Daimler has decided to keep around 2,500 of its Mercedes-Benz van service centers operating in the region, subject to local legal and official requirements.
The spread of COVID-19 has disrupted supply chains worldwide and both individual customers and agencies engaged in emergency services need support to continue providing their services. In Europe, where the situation is really poor across several countries, supply chain disruption has a detrimental effect on the supply of most critical services during a crisis. To ensure that these agencies have the necessary support in their fight against Coronavirus, Daimler has decided to keep its Mercedes-Benz service centers operational across Europe wherever possible. In a press release, Daimler announced that most of its European Mercedes-Benz van service centers were going to remain open for the purpose of helping agencies defeat the novel Coronavirus.
Police forces and firefighters, ambulance services, municipal authorities, service technicians, logistics and delivery services: vehicles from Mercedes-Benz Vans are on duty in most public and private sectors. To ensure supply and disposal, as well as emergency services in the current situation, and to uphold the provision for the society, Mercedes-Benz Vans is doing everything possible to continue to supply their customers with spare parts and maintenance services.
The company has changed working hours and reduced the number of people working across these service centers throughout Europe due to the COVID-19 crisis. However, most of its about 2,500 Mercedes-Benz Vans service centers in Europe will remain operational subject to the local legal and official requirements. The main objective of Daimler behind these changes is to provide urgent repairs for commercial vehicles for transport and logistics, as well as emergency services. Daimler also wants to ensure that these agencies, that are at the forefront in the fight against Coronavirus have their vehicles running and supplied with spare parts. The company has also adopted necessary measures to ensure that the health of its employees and customers is not affected.